Tracking your Order
When you have placed your order you will receive an email confirming or text that your order is being dealt with and confirming your order reference number.
Orders to be delivered within 3-5 working days. If your order has not arrived within the estimated time then please contact us and we will do our upmost to track the parcel and ascertain an estimated delivery time on your behalf. You can either email us at firstname.lastname@example.org or call Customer Services on 0722505974 (Our office is open Mon – Fri 9.30am – 4.30pm). All orders must be made via the website, we do not have a telephone ordering facility.
In order to ensure safe delivery of all our orders, we use a trackable courier service.
|Standard Delivery (3-5 working days)|
|Ksh300 Jiffy box||Kenya – up to 5Kg|
|Ksh500 Small parcel||Kenya – 5Kg to 10kg|
|Ksh800 Large parcel||Kenya – anything over 10kg|
|Ksh1,200 Large Parcel||Anywhere in East Africa – anything over 10kg|
All orders are sent by courier with deliveries Monday to Saturday (except public holidays) from 8.00am until 6.00pm. Our courier company will require a contact telephone number for the delivery address and a signature is normally required upon receipt for security. If we are unable to leave your parcel satisfactorily then a card will be left which will detail four options as below:
- You can contact the courier and notify them of an agreed date to re deliver.
- You have the option to collect the parcel from the courier’s local depot.
- You can notify the courier of a change of address for the parcel to be delivered to ie: work or neighbour or relative within the area.
If no contact is made with the courier then they will attempt a redelivery on the 2nd day at their expense.
If the 2nd delivery attempt fails then the courier will notify us and we will contact you, if a 3rd delivery attempt is requested this will be at your expense
Where possible we would advise taking delivery at a premises where someone will be available throughout working hours.
It is your duty to ensure that either yourself or your gift recipient will be available to accept any order. We will attempt to deliver to the address and postcode as you have entered it and cannot accept liability for late or failed delivery due to incorrect address information.
Incomplete or Inaccurate Address Information
All attempts will be made to deliver to the address and postcode as you have entered it JAMS & JARS are unable to accept liability for late or failed delivery due to incorrect or inaccurate information. Please ensure all address details are accurate and correct to ensure prompt delivery.
Please note we do not deliver beyond East Africa.
We endeavour to ensure that your order is well packaged, however, in the unlikely event that your package is damaged, we need to be informed immediately between 2 and 3 working days after delivery, with photographic evidence before we can make any refunds or replacements. Please get in touch by email to email@example.com or call Customer Services on 0722505974 (Open Mon – Fri 9.30am – 4.30pm)